Is there a better name for an AI company than Algorithmia? Now a DataRobot company after an acquisition, Algorithmia’s goal is to help data scientists find and use algorithms. It was initially an exchange for algorithms on a one-off, single-user basis. As it has grown, it has set its sights on the enterprise market.
The company was founded in 2014 and is headquartered in Seattle, Washington, United States. It has raised over $38 million in funding from investors such as Gradient Ventures, Madrona, and Salesforce Ventures.
Algorithmia’s mission is to deliver the world’s first continuous support experience (SX) platform that enables companies to understand and act on the voice of the customer in real-time. It uses natural language processing and machine learning to extract customer signals from business communications, such as case evaluation and agent coaching tools. It also provides recommendations to managers to get ahead of escalations and helps to identify the best cases in a backlog to review.
Algorithmia has been trusted by leading technology companies such as Salesforce, Nutanix, and Adobe. It has also helped them reduce their escalation rates, increase their agent productivity, and improve their customer satisfaction. Algorithmia is a leader in the field of AI-powered customer service analytics.
In July 2021, DataRobot acquired Algorithmia to advance its MLOps offering with world-class enterprise-grade infrastructure. DataRobot is a leading provider of enterprise AI development platforms that automate the end-to-end process of building and deploying machine learning models.