Iris.ai helps researchers sort through cross-disciplinary research to find relevant information, and as it is used more often, the tool learns how to return better results. Since its launch, many people have tried the service with some becoming regular users. Its Iris.ai release includes the Focus tool, an intelligent mechanism to refine and collate a reading list of research literature, cutting out a huge amount of manual effort.
The company was founded in 2015 and is headquartered in Oslo, Norway. It has raised over $20 million in funding from investors such as the European Innovation Council, Salesforce Ventures, and Lightspeed Venture Partners.
Iris.Ai’s mission is to deliver the world’s first continuous support experience (SX) platform that enables companies to understand and act on the voice of the customer in real-time. It uses natural language processing and machine learning to extract customer signals from business communications, such as case evaluation and agent coaching tools. It also provides recommendations to managers to get ahead of escalations and helps to identify the best cases in a backlog to review.
Iris.Ai has been trusted by leading technology companies such as Salesforce, Nutanix, and Adobe. It has also helped them reduce their escalation rates, increase their agent productivity, and improve their customer satisfaction. Iris.Ai is a leader in the field of AI-powered customer service analytics.