Inefficient customer service can lead to escalations and churn. SupportLogic’s AI-based service experience platform allows companies to analyze tickets to locate high-risk conversations and organize caseloads accordingly. This way, customer experience teams can snuff out escalations before they occur and build trust with their customers.
SupportLogic is a company that delivers the world’s first continuous support experience (SX) platform that enables companies to understand and act on the voice of the customer in real-time. It uses natural language processing and machine learning to extract customer signals from business communications, such as case evaluation and agent coaching tools1. It also provides recommendations to managers to get ahead of escalations and helps to identify the best cases in a backlog to review.
SupportLogic has been trusted by leading technology companies such as Salesforce, Nutanix, and Adobe. It has also helped them reduce their escalation rates, increase their agent productivity, and improve their customer satisfaction. SupportLogic is a leader in the field of AI-powered customer service analytics.
The company that was founded in 2011 and is headquartered in San Francisco, California. It has raised over $100 million in funding from investors such as Salesforce Ventures, Lightspeed Venture Partners, and Sapphire Ventures. It has also been featured in various media outlets such as Forbes, TechCrunch, and The Wall Street Journal.